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Guest Services

Guest Services2024-05-17T16:57:55-04:00

At Highlands Vacation Rentals we want to make sure you’re as comfortable as possible during your stay with us. Our Guest Services team are here to help you create the ultimate vacation experiene above and beyond a place to stay. Whether you’re on a romantic getaway, family vacation or setting up office in the mountains for an extended stay, our professionally managed homes and exceptional guest services offer a warm welcome to the Blue Ridge Mountains.

Grocery Delivery

Do you prefer to arrive at your vacation home to a refrigerator fully-stocked with your favorite items and fresh local produce? Get in touch with our guest services team prior to your stay and we can save you that initial grocery trip by arranging to have initial essential items stocked in your kitchen before you arrive. * limited to 15 items. Subject to delivery fee and mark up. May not be available during some peak and holiday times*


The health, safety, and well being of our guests and community are important to us and we ensure your home is cleaned to the highest standard prior to arrival. If you would like additional daily house-keeping services or a mid-stay clean, we’d be happy to arrange it so you can sit back and enjoy the view!

Private Massage

Health & Wellness is more important than ever before! Indulge in a pampering spa treatment at a five-star Highland’s spa or let the professionals come to you. Our guest services team can put you in contact with a local professional for a private massage, individual or couple, in the comfort of your Highlands Vacation Rental home. * please note that we can not guarantee times or availability for these third party individuals.*

Tours & Excursions

If you’re looking for a local guide, tour or excursion during your stay in Highlands, our team can connect you with the right outfitter for a unique experience in the Blue Ridge Mountains. The Highland Excursion, Zipline Canopy Tours, Whitewater Rafting and Guided Fly-Fishing tours are only a few of the choices when visiting Highlands, NC.

Special Occasions

If you’re staying with us for a special occasion or simply feel like a spoil, our team can arrange flowers, wine or chocolates prior to your arrival for a warm welcome in your vacation home. We go above and beyond to ensure you stay with us is memorable, comfortable and special in every way.

Babysitting & Dogsitting

We understand a vacation is a family affair and cater for families and dog lovers visiting the Blue Ridge Mountains. If you’re travelling with small kids and your furry friends and need a babysitter or dogsitter for the family pooch, simply let us know and we’ll take care of the rest.

Don’t see what you are looking for? Call our Guest Services team on 828-526-9999 to explore your options and discuss your requests before arrival.

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